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Poor or non existing customer service. tried to end services at the end of the service contracted period. Had problems getting in contact with the company so we sent a letter with a final check marked "final payment/No longer desire services) still got a bill. Called...
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Dex_media.200-100
Dex_media.200-100
Dex Media Verified Representative

Hi - I'm sorry to hear of the dissatisfaction outlined regarding your account and the obstacles encountered during attempts to reach out to us. We'd like to look into this mat...

1.0
I didn't like
  • Predatory practices lack of customer services racket to steal
#1085484
Sales offered in writing a 90 trial...their Corp didn't honor sales statement and billed for a year. Their marketing sucks only produced 3 leads in a 90 period. Other services produce 3 genuine leads a week. I cancelled the Dex service on 90 day mark...they refused to...
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Dex_media.200-100
Dex_media.200-100
Dex Media Verified Representative

Hi Michael -I sincerely apologize for any confusion surrounding your Dex account and inconveniences experienced as a result. I've confirmed that the matter was indeed resolved...

1.0
#1070469
You would think that Dex would be more willing to provide good customer support given their position in the tech savvy world we live in today where print is becoming a thing of the past. In attempting to merge two separate accounts, I made several attempts to contact...
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Dex_media.200-100
Dex_media.200-100
Dex Media Verified Representative

Hi - I hate to know of the issues outlined and apologize for any inconvenience experienced as a result. Dex takes customer service very serious and would love to look into thi...

1.0
I didn't like
  • Absolute disregard for customer service
#1037479
It seems to be policy to ignore all customer attempts to downgrade or cancel services. I contacted Dex Media in October, after our contract ended and was told i need to talk to our account rep. who never ever has returned a call nor has his supervisor. When i received...
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Dex_media.200-100
Dex_media.200-100
Dex Media Verified Representative

Hi - I'm sorry to hear of any confusion and frustration surrounding your account, and the obstacles encountered during your attempts to follow up. Please reply back at Social@...

1.0
#992459
They make promises you sign and then get NOTHING... All the while taking the hefty auto withdraw out of your checking. They won't stop it. Won't provide service. Then when you get your bank to stop it they turn you over to a lawyer to collect for work they now will...
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Dex_media.200-100
Dex_media.200-100
Dex Media Verified Representative

Hi - I'm sorry to hear of any confusion and frustration surrounding your account. Please reply back at Social@dexmedia.com providing your business name/address, and preferred ...

Worst company every. We attempted to use them to advertise our Deck Company in the Midwest. They could never get anything straight. They definitely pitched a big sale but never produced anything. In fact, nothing on their website even worked for months. We literally...
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Dex_media.200-100
Dex_media.200-100
Dex Media Verified Representative

Hi - I'm sorry to hear of the outlined issues regarding your experience with Dex Media. We'd love to look into this matter and work toward a resolution. Please reply here or v...

#982854
We had advertising contracts with Dex for both of our business in 2015, and we paid for these in full at the beginning of the contract to take advantage of the discount for doing so. In early 2016, Dex attempted to withdraw $350 from our bank account, which I paid $30...
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Dex_media.200-100
Dex_media.200-100
Dex Media Verified Representative

Hi - I'm sorry to hear of billing issues outlined and any inconveniences encountered as a result. Customer service is very important to us here at Dex Media and it saddens me ...

1.0
I didn't like
  • Lack of customer service
#976404
They automatically renew your subscription . There is never any contact from anyone including the so called Sales Rep, who I have never ever even spoken to. Found out I had one when I tried to close my account. My company closed, went out of business and we moved out...
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Dex_media.200-100
Dex_media.200-100
Dex Media Verified Representative

Hi - I'm sorry to hear of the frustration surrounding your account and that customer service expectations weren't met. Please reply here providing your business name/address, ...

1.0
I didn't like
  • Upsetting and disappointing
#972365
I can't believe I was *** enough to go with Dex Media again!!! Oh how soon I forget! Customer service is lousy! I keep getting a monthly bill for an ad I did not even agree to!!! Try to fix this problem? Lots of luck. NO ONE IS AVAILABLE TO TALK TO YOU!! ...
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Dex_media.200-100
Dex_media.200-100
Dex Media Verified Representative

Hi - I'm sorry to hear of the issues outlined regarding your account and the lack of resolve. We're very eager to look into these concerns and work toward a resolution. Please...

#959672
After falling for the hype from a rep at DEX Media who promised she could expand our advertising presence in the Atlanta market; we started to get loads more phone calls. The only problem was they were from every state in the union other than the Atlanta area....
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Dex_media.200-100
Dex_media.200-100
Dex Media Verified Representative

Hi - I would like to apologize for the outlined issues and the inconveniences experienced as a result. Somer, in our client care department was assigned your case to follow up...

1.0
#846374