Worst company every.We attempted to use them to advertise our Deck Company in the Midwest.
They could never get anything straight. They definitely pitched a big sale but never produced anything. In fact, nothing on their website even worked for months. We literally spent weeks on the phone trying to figure out how the program was supposed to work.
The person that originally signed us up quit or was fired and just disappeared. Our key words were never actually optimized. This was just an awful experience and never got any better. Somehow, they set up multiple accounts.
They would bill the wrong amounts. Then they would comp us for all the problems telling us we wouldn't receive a bill until everything was corrected. The next thing we know...we're getting a bill for a whole year after a couple months of service. After failing miserably, we told the company to remove us from service.
Nobody ever responded to our requested. We submit multiple phone calls and emails to drop our service...no reply! The bills keep coming. Finally, a representative from the company calls saying they need to collect the outstanding balance.
I interject that we have been contacting them for months to quit the service and nobody would reply or help in any fashion. Needless to say, everything that could go wrong, went wrong. This company has filled for bankruptcy and it's easy to see why.
They simply do not know what they are doing.This is just a horrible customer service company.
This reviewer shared experience about problems with payment and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Dex Media. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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