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1.0

After falling for the hype from a rep at DEX Media who promised she could expand our advertising presence in the Atlanta market; we started to get loads more phone calls. The only problem was they were from every state in the union other than the Atlanta area.

Absolutely useless and a huge nuisance to my already busy staff who had to field each out of state call individually. When I spoke with the rep regarding the problem, she was unable to assist me further, and couldn't understand why I was not happy with the abundance of new business. New business is great if you can physically service the clients. Being that I run a tree service in Atlanta with a 50-mile radius...driving to Oregon, Maine, Arizona, Kansas, etc.

doesn't make much sense. Actually, it's completely useless. Plus, I was offered a 3-month trial run before I realized how useless the service with DEX was.

When I tried to cancel, I was informed that I actually signed up for a 6-month trial. As soon as the 6 months was up...the bills continued.

When I called again, I was informed that it was actually a 1-year contract. WHAT??? Really??? The rep "spoke with her manager" who stated that they would cancel the contract (that I DID NOT sign up for), and only bill the remaining 3 months at 1/2 price.

I figured I would thankfully never see another DEX Media bill or notice ever again...then here we go again. 2016 invoices for service started to fill my mailbox. When I called, the automated system stated they were having billing issues and the hold times would be long. I began to send emails, which came back with "Oh?

No you never cancelled your service with us." Are you kidding me???

Nothing surprises me when it comes to issues like this with Dex Media. And yes...the bills and continued service still keep arriving!!!

Reason of review: Poor customer service.

Monetary Loss: $1200.

Preferred solution: CANCEL the contract as I have requested over and over again since 2015!.

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Rebecca B Jjm

Hi -

I would like to apologize for the outlined issues and the inconveniences experienced as a result. Somer, in our client care department was assigned your case to follow up with you.

Somer advises that she's made several attempts to reach you via phone, to no avail.

An adjustment has been processed for the disputed balance, and somer left her contact information on your voice mail so that you can reach back out to her if you'd like to discuss this matter further.

Thank you,

Ed

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